Standard Fees for Tenants

Administration fees

Campbell+Dean do not charge agency fees or an administration fee to enter into a tenancy agreement. Tenancy renewal fees are not charged to tenants. Such fees are now illegal under Scottish law.

When a tenant apples for a property they will be asked to pay a Holding Deposit of £125. The holding deposit will form part of the security deposit for the property. In order that our landlord can consider an  application for tenancy we will need to know details of your circumstances and will email a list of questions that we require answered. If your offer is accepted we will then email you a link to our online referencing application process; which will also include a credit check on each applicant.

To support your application proof of address and either your passport, national ID card or UK driving licence will need to be brought to our office for verification.

Tenant Administration Fees During the Tenancy

Rent arrears letters will be issued if rent remains outstanding beyond 5 days after it was due. The charge for each letter sent is £10.00 inc. VAT. Interest will be charged until payment is made.

A fee of £35 inc VAT for each and every visit to the property when serving a hand delivered rent reminder letter or conducting a additional property inspection.

If the Tenant fails to keep an appointment made with a contractor which has been notified to the tenant and as a result the contractor submits an invoice for their abortive costs, this invoice must be paid by the Tenant. In addition an admin fee of £15 inc. VAT is payable to Campbell+Dean.

If the Tenant informs the Landlord of a problem with the property, a contractor is appointed to fix the problem and no problem is found, the Tenant will be liable for the contractors invoice. In addition an admin fee of £15 inc. VAT is payable to Campbell+Dean.

Under the terms of the tenancy agreement the tenant will be liable for any of loss or expense incurred by the landlord caused by any failure by the tenant to fulfil any of the conditions of their tenancy agreement.

A fee of £75.00 inc VAT will be charged if the Tenant require assistance in gaining entrance to the property before 09.00 AM or after 17.00 PM on weekdays or at any time on weekends or bank holidays.

It is the Tenants responsibility to change the final standing order value with their bank, if you forget to do this then there is a small administration fee of £6.00 inc VAT for us to process the return of the overpayment.

We do not accept cash, credit card or cheque payments.

If any charges remain outstanding at the end of the tenancy, Campbell+Dean will deduct the amount due from the security deposit.

Our Service

As a regulated RICS firm and a member firm of The Property Ombudsman, we subscribe to The Property Ombudsman Code of Practise for Letting Agents. From 31-01-18 we will also subscribe to the Letting Agent Code of Practise. A copy of the code is available on request from our office or via www.tpos.co.uk A copy of the to the Letting Agent Code of Practise is available from www.housingandpropertychamber.scot We have in place a Complaints Handling Procedure (CHP), which meets regulatory and code requirements. Our CHP has four stages. Stage one of the CHP gives our firm the opportunity to review and consider your complaint in full. Our firm will try to resolve your complaint to your satisfaction. If you are not happy with our response, you will have the opportunity for your complaint to be reviewed by a senior member of staff. If your complaint remains unresolved you may take your complaint to stage three. Stage three gives you the client, the opportunity to have your complaint reviewed and considered by an independent redress provider, approved by RICS – The Property Ombudsman. Stage four. Should you be dissatisfied with the response of our independent redress provider you can apply to the First-tier Tribunal to determine whether an agent has failed to comply with the Code.

Stage One

If you have spoken to us about your complaint, please put the details of your complaint in writing. We ask that you put your complaint in writing to make sure that we have a full understanding of the reasons for your complaint. Please send your written complaint to:

Mr James Redfern
Campbell and Dean Ltd
Upper floor, 17 Wellside Place
Falkirk
FK1 5RL

Tel:  01324 578 304
Email: lettings@campbellanddean.com

We will consider your complaint as quickly as possible, and will acknowledge receipt of your complaint within 3 working days. A formal written response will be given within 15 working days. If we are not able to give you a full response, we will update you within 15 days.

Stage Two

If you remain dissatisfied with our response you can request that a senior member of staff, who is not directly involved in the dispute, review the complaint. A formal written response will be given within 15 working days.

Stage Three

If we are unable to agree on how to resolve your complaint then you have the opportunity to take your complaint to an independent redress provider, as approved by RICS Regulatory Board. For consumer clients we have chosen to use the following redress provider:

The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP

Tel: 01722 333 306
Web: www.tpos.co.uk
email: admin@tpos.co.uk

For Business-to-Business clients we have chosen to use the following redress provider:

RICS Dispute Resolution Service
Surveyor Court
Westwood Way
Coventry
CV4 8JE

Tel: 020 7334 3806
Web: www.rics.org/drs
Email: drs@rics.org

Stage Four

Should you be dissatisfied with the response of our independent redress provider, you can apply to the First-tier Tribunal.

Housing and Property Chamber
First-tier Tribunal for Scotland
4th Floor, 1 Atlantic Quay
45 Robertson Street
GLASGOW, G2 8JB

Tel: 0141 302 5900
Fax: 0141 302 5901
Email: HPCAdmin@scotcourtstribunals.gov.uk