New Property Set up Fee
A one-off new property setup fee of £150 inc VAT. (£125 + VAT) is charged.
Management fee (%)
A management fee which will be an agreed percentage of the gross monthly rent of any tenancy agreement entered into, or £40 per calendar month, whichever is the greater amount + VAT.
Premium Property Listings
Our premium property package makes your property stand out from the crowd on Rightmove and Zoopla:
- Your Zoopla listing will be displayed at the top of the search results when they match a home mover’s search
- Qualified results – your properties only appear if they match the user’s search criteria, which mean it’s relevant and more likely to get noticed
- Receive twice the exposure – your property is featured at the top of the search results and in the normal results
- Your Rightmove property listing will have a larger, silver listing box attracting more interest and enquiries
- A larger photo to ensure your property stands out against others
- Your property will appear as an upgraded Premium Listing for up to 2 months
Our Premium Property listing package costs £125 inc. VAT
When the initial tenancy ends and a new tenant found a Letting Fee is charged equivalent to 25% of the monthly rental achieved for the property, subject to a minimum fee of £300 inc. VAT (£250 + VAT).
Preparation of Inventory and Schedule of Property Condition
Campbell+Dean do not charge for the provision of a written Inventory and Schedule of Property Condition. The inventory does not include out buildings, garages or loft areas. Colour pictures are not included in the inventory. An independent Inventory and Schedule of Property Condition can be instructed for an additional fee which will be agreed with the Landlord in advance.
Regular property inspections are undertaken. A settling in visit is completed, normally in the first month of the tenancy. Thereafter inspections are completed every three months. If an additional inspection is requested or required then an admin charge of £25 inc. VAT will be charged per inspection.
At the end of the tenancy an exit inspection is conducted with the tenant. The Inventory and Schedule of Property Condition drawn up at the commencement of the tenancy is issued to the tenant. Campbell+Dean will apply to the scheme for the return of the deposit as soon as reasonably practicable after the end of the tenancy. If there is a dispute, the Agent may, upon instruction by the Landlord and subject to a separate charge, participate in the dispute resolution mechanism operated by the approved scheme.
Campbell+Dean do not add a levy to maintenance instructed or receive any commission payments from contractors. It is worth noting that many agents may take such payments.
As a RISC member firm Campbell+Dean are experienced in managing property upgrades and refurbishments.
If during the term of a tenancy or at the end of a tenancy where a program of maintenance or repairs are required which are arranged and instructed by the Agent for the Landlord; a fee will be notified and agreed in advance prior to any works commencing. Campbell+Dean’s minimum fee is £125 inc. VAT; For the avoidance of doubt Campbell+Dean do not add a levy to maintenance instructed or receive any commission payments from contractors. It is worth noting that many agents may take such payments.
Pre-Payment electricity or gas meters
If a property has pre-payment meters installed, any debt on the meter will need to be cleared before a new tenancy can commence. If Campbell+Dean are required to clear the debt from a meter then an administration fee of £25 inc. VAT will be charged per meter. Credit applied to any meter on behalf of the Landlord will be rounded up to the nearest £10.
Any payment made by a credit card will incur an administration fee. We do not accept cash or cheque payments.
As a regulated RICS firm and a member firm of The Property Ombudsman, we subscribe to The Property Ombudsman Code of Practise for Letting Agents. From 31-01-18 we will also subscribe to the Letting Agent Code of Practise. A copy of the code is available on request from our office or via www.tpos.co.uk A copy of the to the Letting Agent Code of Practise is available from www.housingandpropertychamber.scot We have in place a Complaints Handling Procedure (CHP), which meets regulatory and code requirements. Our CHP has four stages. Stage one of the CHP gives our firm the opportunity to review and consider your complaint in full. Our firm will try to resolve your complaint to your satisfaction. If you are not happy with our response, you will have the opportunity for your complaint to be reviewed by a senior member of staff. If your complaint remains unresolved you may take your complaint to stage three. Stage three gives you the client, the opportunity to have your complaint reviewed and considered by an independent redress provider, approved by RICS – The Property Ombudsman. Stage four. Should you be dissatisfied with the response of our independent redress provider you can apply to the First-tier Tribunal to determine whether an agent has failed to comply with the Code.
If you have spoken to us about your complaint, please put the details of your complaint in writing. We ask that you put your complaint in writing to make sure that we have a full understanding of the reasons for your complaint. Please send your written complaint to:
Mr James Redfern
Campbell and Dean Ltd
12 Meadow Street
Tel: 01324 578 304
We will consider your complaint as quickly as possible, and will acknowledge receipt of your complaint within 3 working days. A formal written response will be given within 15 working days. If we are not able to give you a full response, we will update you within 15 days.
If you remain dissatisfied with our response you can request that a senior member of staff, who is not directly involved in the dispute, review the complaint. A formal written response will be given within 15 working days.
If we are unable to agree on how to resolve your complaint then you have the opportunity to take your complaint to an independent redress provider, as approved by RICS Regulatory Board. For consumer clients we have chosen to use the following redress provider:
The Property Ombudsman
43-55 Milford Street
Tel: 01722 333 306
For Business-to-Business clients we have chosen to use the following redress provider:
RICS Dispute Resolution Service
Tel: 020 7334 3806
Should you be dissatisfied with the response of our independent redress provider, you can apply to the First-tier Tribunal.
Housing and Property Chamber
First-tier Tribunal for Scotland
4th Floor, 1 Atlantic Quay
45 Robertson Street
GLASGOW, G2 8JB
Tel: 0141 302 5900
Fax: 0141 302 5901